엘 하르딘 데 자이다

we booked 2 deluxe room & stayed here for a night for our parents 42nd anniversary. my mom asked me to check the rates in Agoda and compare it on their rate if we gonna book it directly. so I called the resort directly to know the room rates, I asked the reception if they do honor Senior Citizen card, and I was immediately answered "no" aside from my call, i also sent them a message on their fb page which i only got a response the following day after i booked via Agoda. and guest what the response is they do honor senior card 😅 so anyways i just replied "no worries" as we already booked 2 deluxe room for a night via agoda after they confirmed in my call that they dont honor. I sent them again another message via agoda app and at the same time on their fb page. requesting them if they can do something special in our parents room as the reason we are going there is to celebrate their 42nd Anniverary and again they said "yes noted" but when we arrived they didnt prepare anything special for our parents, i mean a flower or something greeting in their room. The place and the whole resort is really nice i think they just really need to improve their service and proper management of their people. The people who welcomed us is not even aware of our parents anniversary 😅 Lacking of communication here. So i hope they can improve this part.