Pan Pacific Jakarta

Room is great, they upgraded us to executive room when we ordered premium. Food during breakast & dinner is good. Breakfast buffet however lacks variety compared to other 5 stars. The hospitality from the staff is something i expected more. With other 5 star hotels in JKT such as Int**** and West*** , I always receive surprises and complementaries from the staff such as: birthday cake served in my room, handwritten anniversary wish in my room mirror by the staffs & even some of the staffs went directly to my room to surprise my wife for a birthday cake. I received none of that, with an exception that they gave a surprise birthday cake during dinner, which i requested and reminded them via whatsapp first. I have stated the special requests via the app, and i didnt receive any confirmations whether they acknowledge it or not. I do receive those acknowledgments in other hotels. Parking is also not pleasant. It is mixed with mall parking and there are no clear signs of where to go to the hotel parking, i got lost and had to exit the entire building complex and enter again from the main Thamrin road. ( i asked three seperate officers and still got lost) The area from parking lift to the lobby is also a bit hidden and parts of the area seems like its still under construction. FYI Valets are only available on weekends ( this is understandable) . For the price I booked which is about $250 this is still pretty worthed + including breakfast. Would be even more worthed if the hospitality is on par with other 5 stars 👍