더 코지 인 하노이 호텔

Pros: There are a lot! First and foremost, the staff are very kind, helpful, and attentive to your needs especially Ms. Tracy. I arrived 9am, way before my check-in time, and they stored my luggage for free. I also requested to store my luggage up to 2:30pm after I check out and they also granted it. When I arrived, they even invited me to have coffee/tea and breakfast even if I'm not checked-in yet! Even the staff at their breakfast buffet are all very kind. Also, I couldn't find the hotel when I arrived (I didn't know it was inside a short alley), and Mr. John picked me up from where I was. During my second night, my room got upgraded from standard to deluxe and it was so nice! The facilities are clean and new, the bed is very comfortable, and the tv has netflix. Cons: The only one I could say is during my first night I got transferred to a nearby hotel because they said there are repairs that are not finished in my room. The hotel they transferred me to is comfortable and also has kind staff, but I feel like it's a little downgrade compared to Cosy Inn's facilities. Also, it's a little hassle that I had to unpack and repack my luggage again. They made up for it though because the staff are really apologetic and kind about it and I got upgraded room the second night. Definitely still a highly recommended hotel.