비탈 호텔 풀리야

It was all perfect except 2 things. The first was a problem with the reservation but this was Agoda-‘s fault. The receptionist wasn’t able to find our reservation for about 2 hours. It appears that Agoda actually send our reservation to Expedia, without letting us know. So the confirmation number was wrong and this was the problem we couldn’t check in for 2 hours! And the second thing was that when we went to the Spa centre and wanted to use the Sauna, the lady there said this is not possible because the sauna was RESERVED FOR other 2 people!!! We had the same right as these 2 people to use the sauna, but the staff didn’t let us do it. We assumed that these 2 people had paid money to the staff to reserve the sauna just for them. This was very disrespectful for us & all other guests. The staff told us to come back on the other day! But we were leaving the other day so we couldn’t use the sauna at all, even though we had the same right to use it. So this was unpleasant and disrespectful experience. The manager should be aware about it! Otherwise the rooms are spacious and very clean, the receptionists are very polite and helpful.