유 탄 씨 리조트

I am writing to share my experience regarding our recent stay at U-TAN (Light house)resort, which was overall pleasant but had one significant issue that I was hoping they would address. When I made the booking in March, the room availability was shown for 2 adults only. Since we are a family with 3 children, I called the property directly to confirm how the accommodation would work. I was informed that extra bedding would be provided for the children, and there was no mention of any additional charges. However, upon arrival, I was surprised to learn that there would be extra charges for 2 of my children. This was not communicated at the time of my booking or during my call with your staff, and it felt misleading and unfair to be informed of this only at check-in. I believe transparency in communication is crucial, especially for families planning vacations. I request that you review this matter and ensure that all policies regarding extra guests or children are clearly communicated to avoid such surprises for future guests.