“Water turned icing cold in the middle of my shower on March 29 night. We called the reception multiple times, and dealt with the technician in our room at 11 pm, who promised that he would check and get back to me within a few minutes. Waited until midnight, nobody got back to me, and still no hot water. The next morning, March 30, the reception called and told me that hot water had been restored. Guess what, water was still icing cold by the time I used the bathroom at 10 am. Called reception again, they sent another technician back to my room, and made another promise they will fix the issue soon. By noon, still no hot water, I called the reception one more time and asked for a room change or some kind of compensation. My schedule for the whole day was messed up. This is unacceptable for a 5-star hotel that charged over $500 a night to not have hot water. All they could offer was "arrange to have me and my family take a shower in their spa", which is located on the lobby floor. I also sent an email complaint later, and unsurprisingly, no response whatsoever from the hotel. It was a huge inconvenience to not have hot water for two days. The whole experience was just terrible.”

“이 호텔의 서비스는 훌륭했습니다. 체크인부터 체크아웃까지 기대 이상의 뛰어난 서비스를 받았습니다. 그곳에 있는 동안 얼굴 관리와 마사지를 위해 스파를 방문했습니다. 두 서비스 모두 최고였습니다. 이 호텔을 강력히 추천합니다.”

“호텔의 모든 사람들이 친절했고 호텔은 매우 깨끗했습니다. 다시 머물고 싶습니다.”

“There was no water , no dental kits , no makeup wipes….. View was good come up with a name”

“More like 3-4 star hotel feel . Smaller rooms with no view . Great staff tho . ”

“We love neighborhood boutique hotels and this one did not disappoint. Beautiful room, great staff, and right in the middle of the most beautiful neighborhood. Highly recommend!”

“비즈니스로 일과의 대부분을 밖에서 보내고, 호텔에 들어왔을 때의 깨끗하고 편안한 안락함으로 하루의 피로가 싹 가시는 느낌!!! 24시간 운영되는 레스토랑과 피트니스와 친절한 직원의 응대 또한 콘라드의 가치를 높여줌 ”