“Water turned icing cold in the middle of my shower on March 29 night. We called the reception multiple times, and dealt with the technician in our room at 11 pm, who promised that he would check and get back to me within a few minutes. Waited until midnight, nobody got back to me, and still no hot water. The next morning, March 30, the reception called and told me that hot water had been restored. Guess what, water was still icing cold by the time I used the bathroom at 10 am. Called reception again, they sent another technician back to my room, and made another promise they will fix the issue soon. By noon, still no hot water, I called the reception one more time and asked for a room change or some kind of compensation. My schedule for the whole day was messed up. This is unacceptable for a 5-star hotel that charged over $500 a night to not have hot water. All they could offer was "arrange to have me and my family take a shower in their spa", which is located on the lobby floor. I also sent an email complaint later, and unsurprisingly, no response whatsoever from the hotel. It was a huge inconvenience to not have hot water for two days. The whole experience was just terrible.”

“이 호텔의 서비스는 훌륭했습니다. 체크인부터 체크아웃까지 기대 이상의 뛰어난 서비스를 받았습니다. 그곳에 있는 동안 얼굴 관리와 마사지를 위해 스파를 방문했습니다. 두 서비스 모두 최고였습니다. 이 호텔을 강력히 추천합니다.”

“호텔의 모든 사람들이 친절했고 호텔은 매우 깨끗했습니다. 다시 머물고 싶습니다.”

“There was no water , no dental kits , no makeup wipes….. View was good come up with a name”

“More like 3-4 star hotel feel . Smaller rooms with no view . Great staff tho . ”

“The staff was friendly and, above all, the room condition was good.”

“이 객실에는 주방이 완비되어 있어 장기 투숙에 정말 좋습니다. 꼭 다시 묵고 싶어요! ”

“뉴욕으로 가는 길에 3일 동안 여기 머물렀습니다. 도시에 반했고 이 호텔이 그 이유 중 하나라고 생각합니다. ”

“I had a wonderful stay at this hotel. The location was perfect—everything was within walking distance, and it felt very safe, especially with George Washington University right next door. The staff were incredibly kind and welcoming, which made the experience even better. Having a Subway and Starbucks right nearby was also very convenient. While the price is on the higher side, I would definitely stay here again on my next visit.”