“The door lock was broken and would not open from inside the room. Phone in the room did not work. I called on my cell phone and they seemed to know there was a problem. Told be there in a minute. She couldn't open it so went to get maintenance guy. He opened it with a metal key. She said it was fixed and refused to move us to another room. We refused. She was very rude and said she wasn't calling the owner and told the maintenance man to clal. We were moved and I reported all to the owner. He was very apologetic. Room was clean and beds were comfortable, that's all I can say. ”