“Just an all inclusive hotel with extremely poor customer service, neglected bedrooms (at least the one we were given was: Jacuzzi in a terrible condition, stains on the sofabed, bed and bedshits, overused bath towels, broken shower button, the list is pretty long... Something you will never find in an authentic luxury hotel. Front desk is clearly not trained. The only positive is the kindness of the F&B staff who work extremely hard (their working hours are also very questionable!). If you are only after 24hours food and cheap beverages then this is the place for you. Otherwise, there are real luxury hotels across the island.”

“It would appear that this hotel has not kept up maintenance. Whether or not this is related to the pandemic is unclear but I will assume that it is. THE STAFF: Excellent! The staff are all very pleasant, respectful and ready to please. FOOD: There are 5 restaurants but not all were open. The restaurant food quality was quite good 4/5. The buffet food was good with lots of choice. There was a convenient food truck in the pool area that made great hamburgers, fries and buffalo chicken wings but they usually ran out of some items within 2 hours of opening. It was very convenient to people who liked to hang out bu the pool all day. BEACH: so-so. Not the greatest beach in St.Lucia. It was very windy during my stay so it was too rough to swim. Sandy beach with some rocky outcroppings. Can’t comment on the snorkeling. LOCATION: Handy 10 minute drive to Rodney Bay shopping area and only 25 minutes to the Castries airport. Most flights come into Hewanorra Airport in the south which is 1.5-2 hour drive over the mountains. Beautiful scenic drive but terrible for anyone who gets car sick ROOMS: well appointed rooms, comfortable beds, heavy doors that keep the noise out, spacious showers, double sinks, whirlpool tub, safe, overhead fans, balcony overlooking the central area. Problems: heavy doors slam very loudly (not good in the morning). They should install some kind of sound dampening system. We had mould in our air conditioner that smelled so musty we felt it was a health hazard and had to change rooms. We were moved 3 doors down and it turned out to have the same issue. Staff did deal with it promptly and brought in someone to clean it but in my opinion, it should not have gotten so bad to start with. The cleaning staff should have noticed the bad smell. It was so bad, you could smell it outside the door!! Some evidence of neglected maintenance such as door trim falling off, handrail in elevator falling off, curtains detached from ho”