“Nice design the Hotel and also inside. Amazing meat restaurant in the second floor with a DRY MEAT AREA. The Spa is not a 5 Stars Hotel but good enough.”

“Great Location next to Nurzhol Boulevard which is a great walk and houses the Baitrek monument. Centrally located for all attractions and restaurants! Room for improvement on cleanliness front… breakfast is good but with limited options… especially for vegetarians, less fruits and bakery items available… ”

“Thank you for the nice service, but I wish the front reception could be more considerate in the future when it comes to the communication manner (e.g. smiles are preferable) and how to hand in the invoice (e.g. put in an envelope). ”

“In the winter, when you arrive, the staffs are not happy to help you with open the doors! Many time, NOONE THERE to help you open the main door to lobby. Not acceptable. No hot water, I need to call them 3-4 times. Bad facilities! When staying in the room, they set-up something like timer for turning off the light! And I stay in the room like 10-20 minutes and all the lights out. What a set-up!!? Staff are nice, they are willing to help, but it take me too many concern when staying and after 3 days. i have to move to another hotel! Sheraton in Astana need to do care about there service! Please! ”

“Beautiful room. Super comfortable beds. Great view. Attentive and helpful staff. Truly a Ritz-Carlton hotel.”

“Accomodating Receptionist and able to speak english.”