“The location is very nice – right in the heart of the city. The facilities are good, and they have everything you need. The only issue in my case was the lack of decent hot water pressure. Also, keep in mind that there is no air conditioning, so it might get a little hot during the summer.”

“Happy for the room provided . Nice view and spacious too . Breakfast is quite variety but very crowded Saturday morning with many guests where with most of the plates are not available and some of the foods are already finished and not readily top up. ”

“I recommend all the travelers plan to visit in Astana because this hotel provide people with enough services.”

“In the winter, when you arrive, the staffs are not happy to help you with open the doors! Many time, NOONE THERE to help you open the main door to lobby. Not acceptable. No hot water, I need to call them 3-4 times. Bad facilities! When staying in the room, they set-up something like timer for turning off the light! And I stay in the room like 10-20 minutes and all the lights out. What a set-up!!? Staff are nice, they are willing to help, but it take me too many concern when staying and after 3 days. i have to move to another hotel! Sheraton in Astana need to do care about there service! Please! ”