“₹1800 value for money”

“I booked a room through the Agoda mobile app on December 25, 2023, for a one-day stay. Despite the services mentioned on the app, my check-in experience was disappointing. The receptionist was very rude, stating that they do not allow one lady and two gents to stay together. I contested, asking where this restriction was mentioned in their terms and conditions. After several arguments, he reluctantly agreed to provide a room. Upon entering the room, I found it lacking basic amenities like drinking water, a water jug, and a hair dryer or tea/coffee maker, contrary to the facilities advertised. There was only a used glass available. The blanket in the room had a bad smell, some white discharge on it, and was in poor condition. When attempting to call for service, the telephone was dysfunctional and dirty. The curtains were torn, and the overall room had an unpleasant odor, resulting in a negative experience throughout my stay. This situation persisted until my check-out. The receptionist, who was initially uncooperative and intoxicated, refused to provide the third bed despite my booking for three people. After numerous arguments, he eventually provided the third bed at 10 pm. Additionally, despite the free breakfast included in my booking, they also refused to provide me with breakfast. I lodged a complaint with Agoda customer care through their chatbot service, but they failed to take any action, leaving me to endure the issues throughout the entire day. ”

“Hotel do not have facilities for cleanliness for visitors cars”

“Provide room which is not cleaned and bathroom is also not cleaned. They shifted from one room to another and for that i have to wait for 1 hour.”

“One of good hotels in Bathinda, the town which doesn't have many above average options. The price I got through Agoda was value for money. The breakfast buffet was fine. The furniture, especially the chairs, and the bed mattress needs refurbishment.”