“While we enjoyed the stay and it was very good value for money, there were difficulties with our reservation. At check-in, we were allocated the wrong room - it was not the large superior room we had booked but was a small, standard room. Reception changed the room to a very nice one on the 5th floor. At breakfast, we were challenged that we needed to pay - this was evidently a mistake as we had pre-paid for breakfast. Unfortunately, the manner and tone of the staff member was neither polite nor professional. Reception resolved the error but it left a bad taste.”