“We, me & wife stayed for five nights. we reserved a rental taxi with driver for 5 hours winery tour at 8 am on Sep. 07, 2024. As I arrived at lobby at 7:58 am to ask front staff rental taxi arrival, front(man staff) replied me why you ask 2 minutes before 8 am. we were hurt by his strange comment. However we waited for his confirmation of taxi arrival at lobby. He and nobody never checked taxi arrival. Finally we go outside to check taxi arrival . Driver was already there some time ago. Hotel service system is totally wrong. We will never visit Mondrian again. Additionally Elevator keeps wall glass brocken. I do not know how long they already kept.”