“In the app it said check in 12:00. In reality it was 14:00. Had to wait several hoursjust to get the room we did not request. After that had to wait again to get the right room. The reseptionist and manager were very rude. They said it is what it is and theydid not care. We had to waist half a day for them. After that they did not inform us about the hotel at all! No nothing. Everything else was okay, but this ruined for us the whole stay.”