“We stayed 3 nights at the hotel and had a nice rest there. The room was comfortable and well-soundproofed. Plenty choices of breakfast included some standard Western menus. The taste was OK. However, do not expect the hotel staffs. They are polite but cannot communicate well in English at all (Which we expected more since the hotel is a well-known international chain). The staffs seemed to forget our important request for a taxi booking to Suzhou Railway station on our check-out date. We traveled 4 people and wanted the hotel staff to book a big car for us so we told a night shift staff in advance but later, the morning shift staff seemed not to realize anything. We had to explain all again from zero, which took much time since the staff needed to use translator sentence by sentence. Luckily, we spared enough time, so we did not miss our train. I hope the hotel service could be more improved when it comes to communication!”

“쇼핑 센터 근처이고 야경이 멋집니다.”

“머물기 좋은 호텔”

“We travelled with our 3-year old nephew. We are glad we chose W Suzhou. We, the adults and the kid, all enjoyed the colorful decoration in the room and lobby. The hallway is so futuristic that some people might find it hard to locate the room, but we liked the decor. Our room has a great view of the lake. Breakfast was fantastic, very wide selection. Great stay.”